Q: What are the current subscription options for individuals?
A: For individuals we offer subscriptions to the Online TLG for one year ($125.00) or five years ($500.00).
Q: How do I subscribe?
A: Complete our order form and you will be sent a license agreement for signature. Once we have the signed license agreement and payment we will activate your online account.
Q: Why do I have to sign a paper license agreement and mail it to the Project?
A: A signed license agreement is required for your first online subscription so that you are aware of your responsibilities as a user. All renewal subscriptions can be handled online with a 'click and agree' license agreement. We do accept PDFs and faxed copies of the license.
Q: How can I make payment?
A: The preferred method for individual payments is online via our secure server. You may also submit credit card information directly to the project by phone (949-824-7031) or fax (949-824-8232). Please DO NOT send credit card information via email.
Individuals may also make payment via check (US Dollars only) sent directly to the TLG Project at:
TLG Project
University of California
220 University Tower
Irvine CA 92697-5550
or via wire transfer. Please contact the project directly for wire transfer routing information.
Q: What are the current subscription options for institutions?
A: Institutions have the option of access through a set number of dedicated IPs (workstation subscription) or unlimited online access.
Q: What is the price for access through a set number of workstations/dedicated IPs?
A: The pricing schedule for the Workstation option is as follows:
1-3 IPs - $2,000.00
4-7IPs - $3,000.00
Q: What is the price for unlimited web access?
A: The pricing schedule for online access to the TLG is based on the size of the institution and the estimated number of total (not simultaneous) users.
Q: How is the price for unlimited web access determined?
A: The TLG Project is a non-profit academic unit. We charge fees to recover our costs and we make every effort to keep the cost of institutional access as low as possible. The cost is determined based upon the size of the institution and the number of users at the institution. Prior to determining the cost of a new subscription, we ask institutions to fill out a questionnaire to give us a better idea about their anticipated use. Licenses are normally issued for a five-year period.
Q: How is online access provided?
A: Online access is provided via IP address authentication.
Q: What is the process for converting our institutional license to the web license?
A: The first step involves notifying the TLG that you would like to convert your existing license. After a price quote has been provided and accepted, a new license agreement and invoice will be prepared. If there is time left on the existing subscription, the price will be pro-rated.
The licensee must provide the TLG with the IP addresses for the institution. After both payment and signed license agreement have been received, the licensee will be notified that web access has been granted.
Q: Do we have to return our CD ROM when we get the web license?
A: Yes, all institutions must return their CD ROMs when their CD ROM subscription expires and switch to online access. Please note that in accordance with the TLG license agreement, the TLG disk remains property of the Regents of the University of California and must be returned at the end or cancellation of the subscription.
Q: Can we have access to the online version on a trial basis?
A: Unfortunately, we do not provide any trial usage. However, interested individuals and institutions may preview the entire Canon of Greek Authors and Works and our Abridged version, both open to the public. The Abridged version contains a smaller corpus of texts with the same search capabilities. Subscribers to the online version who are not satisfied may cancel at any time and receive a pro-rated refund. A small administrative fee may be applied if you cancel before the end of the first year of your subscription.
Q: I am an institutional user. Do I need a username and password to access the TLG.
A: No. You do need a username and password if you are are an institutional user. Online access is provided via IP address verification. As long as you are connecting from an authorized IP, you should be able to access the TLG. You do not need to login. However, if you are connecting from an off-campus location, you need to authenticate yourself through your institutional proxy or VPN server. Our system allows you to establish a profile to set your preferences or save your searches for future reference. This is an optional feature for your convenience.
Q: How do I cancel my license?
A: To cancel your subscription, please send us a note (email) indicating your desire to cancel. If you cancel before the expiration date of your license, a pro-rated refund will be issued. A small administrative fee may be charged. If you had a CD ROM subscription in the past, we will ask you to return your disk.
Q: Where do I send my payment to?
A: Payments by check or credit card must be received by the TLG Project directly. Please forward all inquiries and correspondence to:
TLG Project
UC Irvine
220 University Tower
Irvine, CA 92697-5550
Payments which are sent to the UC Irvine Campus Billing Office may not be processed promptly by TLG. Payment may be made by check in US dollars, credit card or wire transfer (contact Project for wire details). Please submit credit card information by phone (949-824-7031 or fax 949-824-8434).
Q: I received a past due notice. What should I do?
A: If you have an outstanding invoice, the UC Irvine Campus Billing Office will automatically send out late notices. If you feel you have received such a notice in error, contact the TLG Project directly. If you have an outstanding balance, please send your payment to the TLG as soon as possible.
Q: Can I order a CD ROM subscription and what is the most current version of the TLG CD ROM?
A: The TLG issued its last disk (CD ROM E) in 1999. The project has no plans to produce another CD ROM (or DVD) version of its corpus and is focusing its resources on online dissemination. We are no longer issuing or renewing CD ROM licenses. In accordance with the TLG License Agreement, all subscribers are asked to return their disk and switch to online access.
Q: Can I buy the TLG CD ROM?
A: TLG CD ROMs were never sold. They were licensed for a renewable 5-year period. We are no longer issuing or renewing CD ROM licenses and we are not distributing the TLG in CD ROM format. All subscribers are encouraged to convert to online access.
Q: Where do I return the TLG CD ROM?
A: Please return your disk to:
TLG Project
UC Irvine
220 University Tower
Irvine, CA 92697-5550
Q: What if my CD ROM has been lost, stolen or broken?
A: Since we are no longer distributing CD ROMs, we are unable to replace lost or stolen disks.
For any other questions, please contact the Project. |
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